Refund policy

Refund Policy

We offer refunds within 14 days of delivery.

To be eligible, items must be unused and in original packaging.

To start a return, contact us at mrkoka.shop@gmail.com

Return shipping is the customer’s responsibility unless the product is damaged or incorrect.

Non-returnable items

Please note that certain items cannot be returned, including:

• Gift cards
• Underwear or swimwear (for hygiene reasons)
• Sale items (unless defective)

Refund Process

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–10 business days to your original payment method.